Customer Service

As Eswatini Railways we strive to provide total logistics solutions to our clients. We have stations located in strategic places around Eswatini namely; Matsapha, Sidvokodvo, Phuzumoya, Big Bend, Nsoko, Lavumisa, Mlawula, Mpaka and Mhlume.

What we Transport


Sugar – our major client being Eswatini Sugar Association who has a warehouse and a siding at Mlawula and export the raw sugar to overseas markets via Maputo port.

Coal – our major client being Maloma Colliery who have a siding at Nsoko and export their Antracite to Richards Bay Mines in Sout Africa via Golela.

Canned Fruit – our major client being Rhodes Group.


Cement – our major client for this commodity is Afrisam Eswatini and they import this product from Lichternburg to Matsapa via Komatipoort

Wheat – our Major client here is Ngwane Mills who imports from Durban

Fuel – we have three clients who import fuel namely Galp Energia, Total Eswatini and Engen Oil they all import fuel products from Durban.

Requirements for moving bulk

  • There is a minimum weight per wagon required in order to load onto a wagon
  • A train requires a minimum of 20 wagons to be considered and to avoid delays it is advisable to move a full train which comprises of 30 to 40 wagons so that it doesn’t get detached along the way
  • Rail is always cheaper to use when moving bulk commodities over a long distances and also environmentally friendly too.
  • To enquire about the rate and logistics of moving cargo an email or fax with all the details (tonnages, commodity, destination and source) has to be forwarded to or alternatively

For more information and to book your cargo onto rail you may contact:

Corporate Communications Specialist
Mr Sive Manana
Cell: (+268) 7802 2238
Work: (+268) 2404 2486/7
Fax: (+268) 2404 5009

Commercial Manager
Mr Sizwe Dlamini
Cell: (+268) 7602 8722
Work: (+268) 2404 2487
Fax: (+268) 2404 5009

Eswatini Railways Building
Dzeliwe Street

Tel: +268 2411 7400
Fax: +268 2411 7499


P.O. Box 475
Kingdom of Eswatini



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